216.292.GURU (4878) INFO@ACENDEX.COM

Managed IT Services

Upping Your Competitive Edge with Comprehensive Managed IT Solutions

At Acendex, we recognize that a proactive IT strategy through managed IT services is crucial not just for operational efficiency but for fundamentally boosting the competitiveness of your business. With over 35 years of experience, our expert team in Cleveland specializes in transforming technology from a routine necessity into a potent competitive weapon through strategic IT consulting services and strong managed IT services.

Role of Managed Service Provider

As a Managed Service Provider, Acendex ensures your existing systems support business processes and introduces new solutions to improve business efficiency and value. We specialize in implementing strategies that align IT functions with business goals, ensuring your technology investments drive real business outcomes.

Understanding CMMC Level 2 Compliance
IT services in Cleveland Ohio

Strategic IT Services

3-Year Technology Plan: Many businesses operate reactively, addressing IT needs as they arise, which we refer to as “doing IT by accident.” This approach can lead to missed opportunities in using technology as a strategic asset. At Acendex, we counter this with meticulously built three-year technology plans, developed using the rigorous Ernst and Young “Structured Analysis and System Specifications” method.

These plans are made to support your efforts by examining what’s working, what isn’t, and aligning with your future business goals. Reviewed every 90 days, these plans are living documents that evolve with your needs, ensuring they consistently drive your business forward. Additionally, quarterly meetings keep you informed about the state of your equipment and software, with regular GAP analyses to ensure alignment with business goals.

Core Managed IT Services

Proactive Managed IT: Transition from the traditional reactive “Break-Fix” model to our proactive managed IT services. We provide 24/7 support services, ensuring that your IT infrastructure is not just maintained but optimized to support and drive your business objectives. This approach minimizes downtime and boosts productivity, allowing your business to operate seamlessly and without interruption.

Managed Cybersecurity Solutions: Cyber threats are continuously evolving and having strong cybersecurity measures is paramount. Our managed cybersecurity services incorporate the latest in SIEM technology for both in-house and cloud platforms, protecting your critical data and ensuring a secure, compliant operational environment.

Disaster Recovery and Business Continuity (AcendexAssure™): Downtime can be incredibly costly, not just in terms of lost revenue but also in lost trust and business opportunity. Our AcendexAssure™ solutions provide resilient disaster recovery and business continuity plans that keep your business operational, regardless of external disruptions.

Reinforcing IT Efficiency and Security

Emerging Technologies: To stay ahead of the competition, integrating the latest technologies into your IT strategy is critical. We replace outdated systems like VPNs with modern solutions such as Zero Trust remote access, which significantly reinforces both performance and security. Additionally, technologies like remote data replication and managed wireless networks are designed to maximize your IT’s efficiency and return on investment.

Addressing Current IT Challenges

If your current IT setup consists merely of computers on desks and printers around the office without strategic placement, you’re likely not maximizing your technology’s potential. A well-structured IT strategy transforms these everyday tools into competitive assets, helping you move away from seeing IT as just a cost center. With Acendex, you no longer have to wonder if you have the right security software or the most efficient remote access strategy—our solutions ensure that you do.

Flexibility and Scalability

Our IT solutions are made to be as dynamic as the businesses we support. Whether you are scaling up, merging, or shifting business strategies, our flexible services ensure that your IT infrastructure can quickly and easily adapt. This adaptability not only saves costs but also empowers your business to remain agile and responsive.

IT Support

Why Choose Us?

  • Trusted Relationships: Since 1988, we’ve built a reputation in Cleveland for reliable, client-centric IT solutions.
  • Jargon-Free Communication: We ensure you understand how our IT solutions benefit your business without the technical complexity.
  • Certified Technicians: Our skilled team provides efficient problem-solving, significantly reducing downtime.
  • Custom Solutions and Flexible Billing: Tailored to fit your specific business needs and budget, our services are designed to provide maximum value.

Ready to Transform Your IT Strategy?

If you’re looking to elevate your IT from a functional necessity to a strategic asset, contact Acendex today. Let us show you how our managed IT services can transform your business operations and help drive your success. Welcome to expert managed IT services—welcome to Acendex in Cleveland.

Contact Us Today


Commerce Park V,
23250 Chagrin Boulevard, Suite 200
Cleveland, Ohio 44122


M-F: 8:00 am - 5:00 pm

Call Us

216.292.GURU (4878)