Several factors have influenced our decision to work with Acendex over the last few years.
We do not have enough need for systems support to hire a full-time or even part-time system administrator on our own staff. Besides which, the cost of such person full-time would far exceed the cost of retaining Acendex.
Hiring Acendex has given us the ability to tap into the array of knowledge that their various engineers have. Although we mainly utilize one person at their firm, he often taps the knowledge of other “specialists” to work more effectively and efficiently. No one person can be an expert at everything, but Acendex’s employees work as a team so that the firm as a whole can be ‘experts’.
Acendex engineers are educated and experienced. To be honest, the firm we had hired previous to Acendex often sent engineers that were inexperienced. They arrived ready to solve a problem, only to realize that they did not know where to begin; they would consult with another engineer over the phone to resolve the issue. Ultimately, we ended up paying for two engineers: one to solve the problem and the other to learn. Although we were paying a lower hourly rate for their time, they incurred more hours to accomplish the goal at an ultimately higher cost. Acendex’s engineers don’t solve every problem instantaneously, but generally speaking, issues are resolved quickly because their engineers are highly educated and have experience.
Acendex has been proactive. They present ideas and technologies that may help our systems work more efficiently and effectively, then allow me to make the decisions about what we need through a cost/benefit analysis. I am not technically competent in their technical arena, and I devote very little time thinking about how to improve our systems. I appreciate Acendex researching the vast array of available options and bringing to me only the one or two best choices for my business.